Junior Support Technician | Permanent |

  • Permanent
  • Anywhere

Website myexpsolutions CV-Library

Ref. 213396397 | 2021-03-19 13:18:35

Town: | Country: United Kingdom

Desccription: Junior Support Technician – HTML/CSS

Our client is looking for an enthusiastic support person to join their agency. You should have some experience of HTML and CSS. Being organised with a ‘can do’ attitude is essential as this is a busy role requiring a regular client and internal communication.

Key tasks

* Answering client queries by telephone and email on client website issues (mainly WordPress)

* Triaging problems as they come in and ensure that clients receive updates that meet or exceed our client SLA’s

* Where appropriate diagnosing and fixing problems for clients, or escalating to the development team more complex issues

* Testing

* Client training on their systems

* Reporting bugs and issues on our own products to the development team

* Setting up and responding to various monitoring systems

* Installing web server software

* Documenting common problems in a knowledge base

* Updating time records and billing information for support activities

Key skills and attributes

* Good verbal and written communication skills

* Friendly, a joy to talk to, you'll be one of the major points of contact for our clients

* Good time management skills and ability to prioritise

* HTML5/CSS skills

* Good all round technology skills, you should be able to pick up new bits of software easily without too much training.

* Keen technical problem solver: When things are broken, you can fix them and you like doing it.

* Self-motivated yet able to work within a team

* Attention to detail

* Good experience of HTML and CSS

* Wide familiarity with the web and the technologies that enable it

Salary Type: Annum

Salary: £18000 – £23000/annum

Category: IT

To apply for this job please visit www.cv-library.co.uk.

Rogerio da Silva

Business & Test Analyst | Website Consulting | Email Consulting | Microsoft Dynamics 365 CRM QA | Agile | Manual | Integration & Automation | DevOps | API | Cloud | AI | IoT | CRM | Looking for Scalable Services? InShore, OffShore or Hybrid
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